In today’s fast paced digital world, consumers expect everything at their fingertips 24 hours a day – and the property world is no different. Estate agents must keep up with ever evolving technology trends to provide their customers with the best possible service or risk losing market share to faster moving competitors.
Recognising the importance of this, Helliwell & Co have launched a new online portal that allows vendors to see how the sale of their property is progressing. Information is available on the portal about the viewings that are booked and that have taken place as well as comments and feedback from prospective buyers. The portal also shows if offers have been made and the status of the sales process.
The new portal is called Propertyfile and is an innovative solution that offers real time updates for vendors, making it easier for them to stay informed about their property sale. The team at Helliwell & Co update the data on each property whenever there is a change of status.
Propertyfile is easy to use and can be accessed wherever there is an internet connection so offers a convenient service from anywhere in the world. This is particularly useful for vendors who are constantly on the move or who live outside the Ealing area.
Helliwell & Co Managing Director Joshua Helliwell is delighted with the new system. “This is a big step forward for customer service” says Joshua. “Our customers have increasingly busy lives so Propertyfile allows us to deliver the service they are looking for without the need for emails or phone calls to keep them updated about any developments regarding the sale of their property. Obviously we are always there for our customers to talk to us if they wish, but Propertyfile gives them essential information on the sales process as well as an opportunity to view feedback that we have received and the offers that are made on the property. The portal is a game-changer in the property market; it offers greater transparency, efficiency and convenience to vendors making the sales process smoother and more rewarding. In today’s competitive market, innovations such as this are essential, and Helliwell & Co recognises the importance of investing in technology that reinforces our market leading position”.
Following the positive feedback about the online portal from vendors, Helliwell & Co will be launching a new online portal for landlords in 2023.